Westone Housing Ltd is a specialist professional SME business based in Peterborough, using our own employed trades and approved contractors.

Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets.

Current Vacancies

Location: Peterborough
Type: Permanent, Full-time
Salary: Up to £24,000 per annum, Salary negotiable subject to experience.

The role will include processing new claims, management of claim progression, updating clients on claim position using online databases, updating internal CRM systems and supporting the team to ensure claim administration is maintained.

Be the first point of contact for day to day enquires from clients, independently respond to client queries and periodically attend client meetings to produce an action list for the team as required. Manage the active ongoing claims within the business, ensuring all parties are regularly updated.

Maintaining positive claim progression by directly liaising with clients, requesting updates and approvals.

The Candidate:

  • Experience on the phone.
  • Excellent organisational skills.
  • Experience in claim handling within the insurance industry and experience in claim handling from inception to claim conclusion.
  • Knowledge of home insurance and the insurance industry.
  • Ability to communicate clearly and effectively with clients, colleagues and policyholders.
  • Ability to work under pressure and process large quantities of information whilst maintain attention to detail.
  • Oral and written communication skills.
  • Pride and accuracy in everything you do.
  • Excellent customer service skills.
  • Excellent problem solving abilities.

More Details & Application

Location: Peterborough Head Office
Hours: Monday – Friday 08:30am – 05:30pm
Salary: Up to £19,000.00 per annum

We are currently recruiting a junior administrator to join the growing team at Westone Housing’s Peterborough office.

The role will include processing new claims, managing the progression of claims, liaising with clients on claim positions and supporting the team to ensure administration is maintained.

You will be the first point of contact for enquiries and be responsible for ensuring all parties are regularly updated with ongoing claims.

Essential skills:

  • Professional telephone handling service
  • Excellent organisational skills
  • Good attention to detail
  • Good verbal and written communication skills
  • Excellent customer service skills
  • Excellent problem-solving abilities
  • Computer literacy with experience of MS Office packages

Desirable skills:

  • Understanding of the insurance industry
  • Experience of liaising with customers and clients
  • Experience of working on client specific databases

1 or 2 day paid experience day for anyone shortlisted is required.

More Details & Application